FAQ / Support / Terms & Conditions

 Welcome to our Support page, if you have any request, feedback, suggestion, or need help please do not hesitate to Contact Us. But first please browse our FAQ below to check if your question has already been answered.

If your phone or network is not listed, or you want us to unlock the phone for you simply Contact UnlockCodes.ie on Tel: 01 8728722 for more details on how to have your phone unlocked. 

How does this service work? It works in just 3 simple steps.

Step 1: Create an account with your name and email address. A password will be sent to your registered email address.

Step 2: Once logged in, click on 'Buy credits' and choose the amount of credits required depending on which unlock code service you require(check the credits/supported models page to see how many credits you need, 1 credit = 1 euro) you will then be directed to Paypal for payment. *Other payment options available, please see below for more details.

Step 3: You can now order an unlock code using the credits you have just purchased.

You can then view your unlock code by logging into your account. *We can also call you with the unlock code or forward it via SMS to your phone on request.

You then simply enter the unlock code into your phone which will make it SIM free allowing you to use your phone with any SIM card, regardless of which provider you bought it from.

How much does it cost for an unlock code? Unlock code prices vary, for the full list of services and prices please see our Credits/Supported Models page. To avail of better prices you can become a reseller of this service with no setup free, see below for more details. Prices are subject to change without notice.

How do I enter my unlock code?  simply visit irelands leading Free Technicial Support website for full details of how to enter unlock codes on all makes and model of mobile phone - www.Techport.ie

Do you offer discount pricing on bulk orders? / Can I become a reseller? UnlockCodes.ie welcomes bulk purchasing and provides extensive and substantial discounts for resellers.  

UnlockCodes.ie is building an extensive network of resellers and always welcomes you to join our reseller team! You can create a wholesale account for free by simply purchasing a reseller account, simply login and choose your reseller package and proceed to payment.  

The more credits you buy the cheaper the credits will become. If you wish to become a reseller, then you can save €€€ thus giving you a profit on each code purchased from us. Credits can be used at any time to buy unlock codes.

OPTION 1 Open an account online: To purchase credits & use our services, simply Create an account, login and click on the text link "Buy more credits" which is to the top right of the main page and choose one of our reseller packages. Payment is made using Paypal but if you would like to use an alternative method of payment then please Contact Us.

OPTION 2 Open an account by post: To open a trade account simply download This PDF Form fill it out and return it with your payment, once received we will setup your account and contact you with your login details and you’re all set!

Reseller Prices: 1 credit = 1 euro

100 Credits = Price 90 EUR  You get 10 FREE credits

250 Credits = Price 225 EUR You get 25 FREE credits

500 Credits = Price 450 EUR You get 50 FREE credits

750 Credits = Price 675 EUR You get 75 FREE credits

1000 Credits = Price 850 EUR You get 150 FREE credits

Other quantities may be available on request.

I would like to buy an unlock code, but I do not have a Paypal account? That's not a problem, you can still use Paypal's service which accepts we accept a wide variety of payment methods including; Credit cards, Debit cards, 3V vouchers, etc without actually having a Paypal account. We also accept alternative payment methods including Cheques, Bank draft, Money order, Postal order, Bank transfer, Western union transfer, Direct bank deposit, PhoneVolts.ie Gift Vouchers, Cash paid in person or sent by registered post / courier. If you want to purchase an unlock code using any of the alternative payment methods please do not hesitate to Contact Us.

Always remember, we can unlock your phone manually in our head office, please see below for more details.

Otherwise you can setup a free Paypal account within minutes - Get one FREE @ www.PayPal.com.

Another great advantage of using Paypal is that you can also add funds to any Paypal account using your credit card or a 3V voucher.

I need to speak to somebody for help with unlocking my phone, what do I do? You can contact our head office directly on Tel: 01 8728722 or International Tel: 0035318728722. You can also find our full contact details on our Contact Page.

I need technical support, were do I go? We have a dedicated customer support forum were you will get superb help and advice from a range of knowledgeable people, logon to www.TechPort.ie 

I want to unlock my phone but it’s not listed in your service, what can I do? If your phone/network is not listed we can still unlock your phone manually. To have your phone unlocked manually you would need to bring the phone to our office in person were we can unlock it generally while you wait. If you cannot visit our office in person you can send the phone to us, to send the phone to us please download This Form which will give you full details on how to send your phone for network lock removal. If you have any more question please do not hesitate to Contact Us. Prices for unlocking in person may vary depending on the make, model, labour or the procedure used.

*Forms can also be downloaded from our support forum - www.TechPort.ie

What experience have UnlockCodes.ie in mobile phone services and unlocking? GSM Solutions Ltd who operate UnlockCodes.ie are now the longest running company in Ireland and possibly Europe to offer Mobile Phone Unlocking since we launched the service back in the early 90's. We have the ability to unlock the vast majority of handsets in our head office while you wait. Some of our current clients include Vodafone, O2, Meteor, 3 and the Carphone Warehouse retail outlets to name but a few. We also develop unlocking & service software for the industry.

Why are the delivery times different for the various unlock codes? The unlock codes we supply are sourced directly from manufacturers and service centres worldwide. Due to the vast number of sources the delivery times vary. The delivery times listed on UnlockCodes.ie are estimated based on our past experience and our suppliers recommended delivery times. We ensure the fastest delivery time possible, however, at times, delays may occur due to circumstances out of our control. In most cases the unlock codes are actually delivered quicker then the actual times listed. Delivery times are based on business days, Saturdays, Sundays and Bank Holidays are not included. Delivery times may change without notice, please see our Credits/Supported Models page for the latest unlock code delivery times.