TERMS AND CONDITIONS:
By using UnlockCodes.ie you agree to these terms and conditions.
How does this service work?
1: Create an account
2: Click on 'Buy more credits' and choose the amount of credits needed depending on which unlock code you require, you will then be directed to Paypal for payment. 1 credit cost €1.
3: You can then order your unlock code. Simple.
Click here to watch a YouTube instruction video
How do i get the IMEI/Serial number from my phone? This IMEI number normally be found underneath the phones battery on the back of the phone and is 15 digits long and generally starts with 35 or 01. You can also type *#06# into the phones keypad which will display the IMEI.
Retrieving the IMEI from an older Sony or Sony Ericsson handset can be done by entering these keys: * Right * Left Left * Left *
IMEI information on BlackBerry and on new Sony Ericsson devices can also be found by going to options, then status.
On Android the IMEI information can be found under the "About Phone" menu option in the settings menu.
On Apple iOS devices, the IMEI can be found under General: About in the Settings app.
On Windows Phones, the IMEI can be found under Settings: about: more info.
What happens after i order the unlock code? You will receive an unlocking code by email to permanently unlock your phone so you may use it on any mobile network.
How much does it cost for an unlock code? Unlock code prices vary, for the full list of prices please Click Here
How do I enter my unlock code? When we send you the unlock code we will include simple easy to follow instructions. Instructions on how to unlock all phones can also be found here
How do i pay for the unlock code? Our system uses Paypal to process payments. You can also pay by credit card or some debit cards through Paypal. Paypal currently does not accept Laser cards.
Bitcoin payments: UnlockCodes.ie are delighted to inform that we are the first mobile phone unlocking service to accept the Bitcoin payment method. For more information on Bitcoin, you can visit www.BitcoinIRL.ie
Bitcoin is a digital currency that enables instant payments to anyone, anywhere in the world anonymously. To pay for your order with Bitcoins send payment to our Bitcoin address. Our Bitcoin payment address is: 1JijNMuLKhUX45Mk6cdYFvwpMkHB8fCzCi
IMPORTANT: Before you send Bitcoin payment please check http://preev.com/btc/eur for todays latest exchange rates of Bitcoin to Euro. To pay with Bitcoin simply email us here are tell us how many credits you want to add to your account, we will confirm the amount of Bitcoin to send, once we receive the Bitcoin we will add the credits to you account, you can then order your unlocked code.
IMPORTANT NOTE FOR PAYPAL PAYMENTS: Due to attempted fraud, Accounts registered online through UnlockCodes.ie must be the same one used to make payment through paypal. If it is different email addresses, then you need to contact us via email confirming you are using a different paypal address and have permission from the owner of the paypal account i.e. an email from the paypal address confirming same. If we request this and you cannot provide this then we will cancel the code request.
For trade customers and larger orders we can accept payment via bank transfer, this will save on Paypal fees. Please email us here and we will arrange this for you
Apple iPhone Unlocking: Our Official iPhone unlocking service will remove the iPhone operator lock from your iPhone allowing you to use it on any network around the globe. This service is not a jailbreak or warranty voiding hack. This is a 100% permanent factory unlock method which stays with you for the life of the iPhone.
Our unlocking method is the only Apple authorized and truly safe method available in Ireland. After we receive your order your IMEI number will be entered into Apple's database and your device operator's "Whitelist". Your iPhone can then be updated as often as you like anytime you choose without respect to iOS version or baseband. Simply update your iPhone via iTunes and your unlock is processed automatically. You need not have any technical know-how or understanding. We have designed the process to be easy, painless, and hassle free.
What happens if the code is not available? On a very rare occasion the code may not be available, in this case a full refund is issued on request. If this is the case we can generally still unlock the phone in our store using specialist equipment. Click Here for more details on how to get your phone unlocked in our store. Please Tel: 01 8728722 if you need further information.
Do you unblock/unbar phones? We do not unbar, unblock or change IMEI numbers of mobile phones. We offer no refund on the service we provide if your phone is or becomes barred, blocked or blacklisted. A phone is classed as blacklisted if it has been reported stolen, reported lost or your network bars the phone if you fail to pay your bill or complete your contract. We have direct access to database for stolen phones, if we believe a phone maybe reported lost/stolen and could be blocked we can check this, a detailed report can be provided for 5euro. View a sample report here.
I have a security code or password on my phone, will this service help? This service is to remove the network lock only and not for the security code, password or lockcode. If you need this removed you would need to bring or send the phone to our store. Click Here for more details on how to get your phone code removed in our store. Please Tel: 01 8728722 if you need further information.
What is phone unlocking? For a full and complete explanation of phone unlocking please Click Here.
I want to unlock my phone but it’s not listed, what can I do? If your phone is not listed we can generally still unlock your phone manually. Click Here for more details on how to get your phone unlocked in our store. Please Tel: 01 8728722 if you need further information.
What experience have UnlockCodes.ie in mobile phone services and unlocking? GSM Solutions who operate UnlockCodes.ie are now the longest running company in Ireland and possibly Europe to offer Mobile Phone Unlocking since we launched the service back in the early 90's. We have the ability to unlock the vast majority of handsets in our head office while you wait. Some of our current clients include Vodafone, O2, Meteor, 3 and the Carphone Warehouse retail outlets to name but a few. We also develop unlocking & service software for the industry.
Why are the delivery times different for the various unlock codes? Please note that delivery times for codes can vary, the times listed are approx. The unlock codes we supply are sourced directly from manufacturers. Due to the vast number of sources the delivery times vary. The delivery times listed on UnlockCodes.ie are based on our suppliers recommended delivery times and do varey from day to day. We ensure the fastest delivery time possible, however, at times, delays may occur due to circumstances out of our control. In most cases the unlock codes are actually delivered quicker then the actual times listed. Delivery times are based on business days, Saturdays, Sundays and Bank Holidays are not included. We are unable to speed code delivery times up. If codes are taking longer than the times listed this is generally due to a backlog on the sever, this is out of our control. If codes are taking longer than listed please be patient we are working hard to process codes as soon as possible.
What happens if the unlock code i get does not work? The codes we supply are manufacturer direct and are 100% correct 100% of the time. If the code does not work there can be a number of factors causing this. For example, most Nokia phones will only allow you to enter 3 wrong codes, after 3 wrong attempts the phone is blocked and even the correct code will not work. In cases were the code does not work you would need to bring or send the phone to our store for verification. In nearly all cases we can unlock the phone using specialist equipment in our store if the code does not work. Please see below for details.
I think my phone is stolen, reported lost or barred/blocked/blacklisted, what can i do? We have direct access to database for stolen phones, if we believe a phone maybe reported lost/stolen and could be blocked we can check this, a detailed report can be provided for 5euro. View a sample report here.
If a phone has been reported lost or stolen then it becomes 'blocked/barred' there is nothing can be to unblock the phone.
A phone may be blacklisted (or barred) for many different reasons, but the most common reason is that it has been reported either lost or stolen.
If you are unfortunate enough to either lose or even worse have your phone stolen you should report it to your service provider (your network) immediately! Your service provider can then blacklist the handset so that it can no longer be used to make or receive any calls. The networks do this by adding your phones serial number onto a national blacklist database (Central Equipment Identity Register). Effectively the handset becomes absolutely useless.
AT&T iPhone Unlocking important information: If a customer doesn't pay their bill or they find out the iPhone is / was stolen or still under contract, Then AT&T have the right to RE-LOCK the iPhone.
This is not in our hands and therefore we cannot be held liable for it. Therefore if you have your iPhone unlocked, if the phone is relocked at ANY time because of the above reasons then no refunds are issued in any case.
How does blacklisting Work? Every mobile phone has a unique serial number. This serial number is called the IMEI number (International Mobile Equipment Identity). It can normally be found underneath the phones battery and it is 15 digits long.
Now each time you switch your phone on or attempt to make a call the network systems check the IMEI number of the handset you are using. At this point the IMEI number of your handset is cross referenced with the Central Equipment Identity Register. If the IMEI number of your handset is on the CEIR then the network will either:
1) Refuse to send a signal to your phone (No signal strength at all)
2) Or will supply a signal but will not allow any outgoing or incoming calls. Some phones/networks may allow a couple of calls before it realises the phone is connected to the network, it then immediately blocks it from making calls.
Do you offer discount pricing on bulk orders? / Can I become a reseller? You can create a wholesale account for free by simply purchasing a reseller account, simply login and choose your reseller package and proceed to payment. The more credits you buy the cheaper the credits will become.
TERMS AND CONDITIONS:
By using UnlockCodes.ie you agree to our terms and conditions. Once your order has been placed on UnlockCodes.ie you confirm your agreement to the following Terms and Conditions.
Unlockcodes.ie can only guarantee that our service will fulfil the customers expectations and be completed if the following criteria are met.
Delivery times: Code delivery times should only be considered as an estimate of how long a service should be delivered. The code delivery times listed on our website can vary and are changed depending on our suppliers server workload. We ensure the fastest delivery time from our side, we will always do our best to release all codes as soon as possible. Code delivery times are estimated based on our suppliers recommendations. At times the server used to calculate the codes can be overloaded with too many requests, in this case the delivery times can be extended by a few days. As soon a as a code is available we will alert you by email. We cannot rush codes, we cannot check on how long the code will take once it has been ordered as they are automatically calculated by the manufactures server and sent to our system.
Order Cancellations:Once the code order has been submitted and paid, it's is IMPOSSIBLE TO CANCEL CONFIRMED ORDERS WITH OUR SUPPLIERS - in most cases. Most unlocking servers begin processing the order instantly, and at that point we no longer have control over it. In some cases, we might be able to cancel it. But you will have to contact us within an hour of your purchase to see if its possible.
PAYPAL CHARGEBACKS: We dont accept paypal charge backs unless you contact us first and allow us to resolve the matter within 10 working days from date of credit purchase. If a chargeback if initiated within 10 days on your account your account will be blocked for security reasons.
Customers must wait till the whole process ends. A refund can only be processed if the code is unavailable. We are only alerted the code is unavailable when the process is completed. Even if the timeframe have gone over times listed on our website we still cannot guarantee a cancellation. We can contact our rep in the manufactures and ask them to cancel, in most cases they will, however, only then can we confirm if we can cancel and issue a refund. These are the strict terms and conditions for using this service, please ensure you dont order a code unless you 100% agree with these terms.
Guarantees: Customers acknowledge and agree that in case of non-functioning code or any trouble while entering the unlock code, our Customer Service will endeavour to solve any problem a customer may have while attempting to use our service. Customer should ask for support and we will put all our effort to find a solution, either by providing a new unlock code if a mistake is established on our side, either to provide guidelines on how to enter the code. Successful unlocking lies solely with the customer once we provide the code.
Customers will be automatically alerted via email to any change of status to their order. Customers should refer to specific details on delivery times of unlock codes before placing their order. We cannot guarantee that our service will enable the target handset to operate on any specific network. Certain handsets will only work on certain networks because of different GSM frequencies. Generally any phone these days is compatible with all networks worldwide except for some CDMA phone from the US.
Refund Policy: If a code is unavailable then a refund or credits or payment is issued if requested. If a code is issued and you claim it does not work we reserve the right to seek further evidence to support the customers claim that the codes did not unlock their mobile phone.
A refund will only be issued if proof is supplied that the code does not work, this evidence is passed to our suppliers who refund us, then we refund you. Payment are refunded back by the original payment method through Paypal in all cases.
Reason refund would NOT be issued:1) You selected the wrong unlocking service.2) You supplied an incorrect IMEI or incorrect phone details.3) You selected the wrong make or model.4) The phone was already unlocked.5) The phone is/was hardlocked (all unlocking attempts used up)6) You entered the code incorrectly.7) Someone else has tried to unlock your phone before.8) Your phone has software glitch with renders the code useless.9) You fail to follow these terms and conditions in full.10) The phone is faulty and wont allow the unlock to work.11) Your phone is reported lost, stolen, blocked or barred.12) The phone has a security code/passcode.13) The software has been tampered, changed or altered.14) The serial/IMEI No has been tampered, changed or altered.15) Your phone has been reported lost/stolen.16) Your phone has been blocked by the network.17) Your phone is blocked under an Insurance claim. 18) Your phone is a possible counterfeit/clone. 19) Your phone is blocked for non-payment of finance.20) Your phone is blocked for void/non completition of network contract.
If none of the above applies to you and your code isn’t working, we can then process a refund.
How to claim a refund or have your phone unlocked in-store if a code does not work:In the unlikely event the codes will supply do not work we will need to verify this before a refund can be issued. Non-working codes MUST be notified within 24hours of receiving the code. No refunds are given after this point regardless of circumstances due to our suppliers strict terms and conditions.
We have these options.
1) Send the phone to our store:If you send the phone to our store we can generally unlock the phone using specialist equipment, if however the phone cannot be unlocked a refund is issued if the above criteria has been met. Please note: If you decide to send the phone to us all shipping charges are the responsibility of the customer. Our return delivery charge is €8 for courier. More details about sending your phone to our store can be found HERE
2) Bring the phone to our store:For easy access our shop is located in Dublin city centre, just 2 minutes walk from O' Connell Street, Dublin 1. We can generally unlock the phone using specialist equipment, if however the phone cannot be unlocked a refund is issued if the above criteria has been met. More details about bringing your phone to our store can be found HERE
2) Send video proof:This may seem a little extreme to most, however due to the electronic nature of our business we have no other way to determine whether the unlock code has been successful or not unless the phone is brought to our store(see options above) Without video proof our suppliers will not refund us and we cannot refund you.
For the video you must type *#06# (or any other way of displaying the IMEI on the phone's LCD) on the keypad then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
Insert, in the phone, a SIM card which is not currently accepted by the phone. Wait 5 seconds until we can clearly see and read the message displayed by the phone.
Enter the code received from us VERY SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone. If you get an error message, wait 5 seconds so we can clearly see this message. Once this is completed simply send it to firstname.lastname@example.org, this video will be forwarded to our supplier, if they determine the code is incorrect we are issued a refund and we then issue a refund to you.